Time expectancies: 

All orders for Stock Merchandise received by 1:00pm E.S.T. Monday-Friday should be shipped within 24 hours. Every effort is made to ensure that your order is sent the day it arrives.

Next day, 2 day, 3-day select air service does not include Saturday or Sunday. If Saturday delivery is required, please call us and we will do our best to deliver your items when needed!

**For fraud protection, we will only ship air packages to locations on file with the credit card company. This is for the protection of the cardholder and Tools Plus.**.

Package Tracking/Shipping Notification

 Upon shipment this utility will display your tracking information, and you will also be sent an e-mail containing tracking information.

Backorders: 

If your order cannot be shipped due to backorder, you will be notified via email. If an item you want is on backorder, you have a couple options:

1. Go ahead and order the item now and have it shipped when it’s available
2. Be notified when the item is available for shipping

Customer is responsible for shipping charges on backordered items.

Sales Tax: 

Sales tax is only charged for merchandise shipped to destinations inside Massachusetts, USA.

Truck Freight: 

We do our best to provide the lowest shipping rates!

Common Carrier: 

Items shipping Common carrier are as described above, (within the lower 48 states) the rest is on us!

Deliveries to residential addresses, as well as optional services; life gate, pre-determined delivery times (appointments), may be extra and are manufacturer specific. 

When Shipping Via Truck Freight or Common Carrier: 

Machinery and some very large orders may be delivered by a large (18-wheeler, in most cases) truck. The truck must be able to access the place of delivery.

All our shipments are carefully wrapped (and strapped to a skid, if necessary), for added protection.

**Note any missing items or any damage on the bill of lading, retain a copy, and notify the carrier and us immediately.

Please inspect all packages upon delivery. Any damages or shortages MUST be noted on the bill of lading at the time of delivery. Please make sure to retain a signed copy for yourself. By US commerce law, all damages are the responsibility of the consumer once a delivery is signed for. We will assist as fully as we can.

Charges may apply if the customer is not present when delivery is attempted.

Lift gate service means the freight is simply lowered to the ground. It is the customer's responsibility to move it from there. Arrangement for a lift gate delivery may involve an extra day or two shipping time.